Meal Plans FAQ

Meal Plans FAQ

How do I purchase a meal plan?

You can purchase a meal plan one of three easy ways:

  1. Online at https://www.elon.edu/myhousing
  2. In person at the Phoenix Card Office in McCoy Commons 201
  3. Over the phone with the Phoenix Card Office at 336.278.5436

When do 2017-2018 Meal Plans start and end?

  • Fall 2017 Meal Plans begin August 25, 2017, and end December 15, 2017.
  • Winter 2018 Meal Plans begin January 1, 2018 and end January 23, 2018.
  • Spring 2018 Meal Plans begin January 27, 2018 and end May 16, 2018.

Where can I use my All Access Meals, Guest Meals, Meal Exchange, Block Meals, Meal Dollars, Food Dollars, Phoenix Cash, Cash and/or Credit Card?

*Irazu is not an Elon Dining dining location. Meal Plans may not be used, but Phoenix Cash, Cash, and Credit are accepted.

What are Meal Dollars?

Meal Dollars come with your meal plan. These can be used at any Elon Dining facility working on the same principle as a debit card. Meal Dollars carry over from Fall to Winter and Winter to Spring (must purchase same or higher priced meal plan in Spring for meal dollars to transfer). Roll over Meal Dollars will appear on student accounts after the Add/Drop period ends. If you run low on Meal Dollars, reload with Food Dollars.

What are Food Dollars?

Food Dollars are a pre-paid declining balance account used exclusively in dining locations on campus. Food Dollars are a great way to customize your meal plan based on your individual eating habits: snacking, dining in casual restaurants, purchasing groceries, etc. Food Dollars differ from Meal Dollars in that they are added in addition to your meal plan. You can add Food Dollars at any time. Simply stop by the Phoenix Card office in McCoy Commons 201 or visit http://www.elon.edu/e-web/bft/pxcard/.

You’ll save 15% at the register every time you pay for your purchase with Food Dollars.

Check your Food Dollar balance:
  1. Go to the Phoenix Card website.
  2. Select “Check Account Balance”
  3. Click Sign In.
  4. Enter your Elon username and password.
  5. Your Food Dollars balance will appear on the top left.

Do unused Meal Dollars and Block Meals roll over to Spring Semester?

Unused Meal Dollars roll over from Fall Semester and Winter Term to Spring Semester with the renewal of the same or higher Meal Plan. Roll over Meal Dollars show on student accounts after the Add/Drop period ends. Downgrading or canceling a plan between Fall/Winter and Spring Semester forfeits any unused Meal Dollars. Meal Dollars expire at the end of Spring Semester.

Any unused Block meals from Fall Semester and Winter Term will roll over to Spring Semester with the renewal of a Block 200 or Block 300 or an upgrade from a Block 200 to a Block 300. Roll over Block meals show on student accounts after the Add/Drop period ends. Downgrading or canceling a plan between Fall/Winter and Spring Semester forfeits any unused Block meals. Unused Block meals expire at the end of Spring Semester.

Food Dollars, which are in addition to your Meal Plan (see ‘What are Food Dollars?’), roll over from semester to semester and year to year until you leave the University (graduate or withdrawal).

Are Meal Plans taxed?

The NC legislature, as many other state legislatures have been doing over the last few years, has made a series of tax law changes. Among these was a change described below by the NC Department of Revenue:

“Session Law 2013-316 signed into law August 23, 2013 by the Governor, repeals the exemption in G.S. 105-164.13(27) effective January 1, 2014. General Statute 105-164.13(27) provided an exemption for the sale at retail and the use, storage, or consumption in this State of “[p]repared food and food served to students in dining rooms regularly operated by State or private educational institutions or student organizations thereof.” As a result of the repeal of the exemption, sales of prepared food and food served to students in dining rooms by institutions of higher education are subject to tax effective January 1, 2014.”

The sales prices of student meal plans have been adjusted in order to accommodate sales tax due.

My University bill confused me; the amount in the Fall Semester doesn’t seem to add up to the new amount for the Spring Semester, why?

The bills for the Fall Semester included the cost of the Winter Term as well as the Fall Semester. The Spring Semester bill is simply for the Spring.

Are Phoenix cash and food dollars transactions taxed?

When Phoenix cash or food dollars are used for a transaction; the tax will be applied, just like cash or credit card sales are, currently.

Can I treat a friend?

The following methods of payment may be used by the meal plan member for a guest: Guest Meals, Block Meals, Meal Dollars, Food Dollars, Phoenix Cash, Cash, and Credit Card. You may treat whomever you want, whenever you want, as long as you are present to swipe your Phoenix card (not required if paying with cash or credit card). Meal plan members may not pass, sell, or loan their cards to others. All Access meals may only be used by the meal plan member and may not be used to purchase a meal for another guest.

Where can I use my All Access Meals?

The All Access meals included with the All Access meal plans may only be used at Colonnades Dining Hall, Upstairs McEwen Dining Hall, and Lakeside Dining Hall.

If I sign up for the All Access Basic, where can I eat?

The All Access Basic gives you unlimited access to Colonnades Dining Hall, Upstairs McEwen Dining Hall, and Lakeside Dining Hall. You may use your meal dollars at any dining location on campus. A guest meal can be used at any of the locations listed above for a guest or by the All Access meal plan member to purchase a Meal Exchange for themselves.

Where can guest meals be used?

The free guest meals included with the All Access meal plans may be used at any Elon Dining Services location (see chart above). A guest meal can be used to gain entry into any of our residential dining hall locations or to purchase a Meal Exchange combo.All Access meal plan members may use their guest meals for themselves to purchase a Meal Exchange combo meal.

What are my options if I run out of block meals before the semester is up?

You may purchase a block of 25 meals from the Phoenix Card Office if you run out of meals before the end of the term. You may also add Food Dollars at any time to supplement your meal plan.

What if I don’t use all of the Meal Exchanges that come with the All Access + 14 or All Access +7 meals plan?

The Meal Exchange combo meals that come with the All Access + 14 and All Access +7 meal plans must be used each week (beginning on Wednesday morning and ending on Tuesday night) or they will expire. If you find you have too little or not enough Meal Exchange combo meals, you may change to a different meal plan during the first two weeks of the fall and the spring semesters.

Can I take my meal to-go if I don’t feel like eating in the dining hall?

Yes! We can give you a to-go container to take your meal to-go from any of the residential dining halls. The to-go container must be fully closed when you leave.

What if I have special dietary needs or restrictions? Can I purchase a meal plan?

Yes! We will do everything possible to accommodate your dietary needs, restrictions, and preferences.

Vegetarians can find options in all of our Elon Dining locations. Vegans can find options in most dining locations. Items made without gluten can be found at all dining locations including a dedicated station, The Edge, at Lakeside Dining Hall.

If you have special needs not addressed here, please contact our campus dietitian, Amanda Cerra RDN, LDN, to set up an appointment. Amanda can be reached by phone: 336.278.5333 or email: cerra-amanda@aramark.com. We will make every effort to accommodate your needs.

How do I change my meal plan?

Authorized changes are permitted through the second Tuesday of the Fall and Spring semesters. Changes can be made online at Elon Web Services (https://www.elon.edu/myhousing) or in person at the Phoenix Card Office in McCoy Commons 201.

Who is required to buy a meal plan?

The meal plan requirements are as follows:

  • First-year Students: – Required to have the All Access +14, All Access +7 or All Access Basic meal plan in all residence halls.
  • Sophomores: – Required to have at least the All-Access Basic Meal Plan in all residence halls and Greek houses. Students living in University apartments, Newman Center and Trollinger House must select at least the 300 Block Meal Plan.
  • Juniors: – Required to have at least the All-Access Basic Meal Plan in all residence halls. Students in the Colonnades, Greek houses, Global Village, and Academic Village must select at least the 300 Block Meal Plan. Students in apartments are encouraged to select a Meal Plan.
  • Seniors: – Required to have at least the All-Access Basic Meal Plan in all residence halls. Students in the Colonnades, Greek houses, Global Village, and Academic Village must select at least the 300 Block Meal Plan. Students in apartments are encouraged to select a Meal Plan.

What if I’m a commuter or not required to purchase a meal plan?

A meal plan is worth more than you think! You don’t have to worry about wasting money on ATM fees or carrying cash. Just swipe your Phoenix Card and go! Meal plans offer combo meal options in conveniently located dining spots all across campus. Plus, your meal plan is recession proof. That means, when food costs fluctuate, your costs don’t. We’ve designed two meal plans with commuters in mind. The 200 Block and 300 Block Meal Plans are the perfect fit for students who don’t live on campus.

Between classes, work and your social life there’s little time to prepare food at home – we’re here for you! We’ve got plenty of grab and go options to choose from when you’re on the move. Feeling like a home cooked meal? Have a meal with us in one of our residential dining halls. Either way, we’re here to meet your needs.

Who can purchase the 200 Block Meal Plan?

The 200 Block Meal Plan is only available students living off campus and non-mandatory junior and senior university apartment residents.

Can I eat in the dining halls if I don’t have a meal plan?

You can purchase meals on a cash or credit basis at Upstairs McEwen, Lakeside, and Colonnades dining halls at the following rates:

  • Breakfast $10.55
  • Lunch $11.75
  • Dinner $11.75

What if I have a question not answered here?

Complete our online comment form on the “Contact Us” page of the website or simply call us at 336.278.5333 between the hours of 9 am and 5 pm, Monday through Friday. We are happy to answer any questions you have.